No, as the Recommendation or Award of the Insurance Ombudsman are both subject to acceptance by
the complainant in full and final settlement of the complaint. If such acceptance is not agreeable, the
complainant may exercise the right to take recourse to the normal process of law against the insurance
company. Further, dismissal of a complaint by the Insurance Ombudsman does not vitiate the
complainants’ right to seek legal remedy against the insurers complained against, as per the normal process
of law.
Complaints pertaining to the repudiation of claims totally or partially, delay in settlement of claims, any
dispute on the legal construction of the policies in so far as such disputes relate to claims, disputes
regarding premiums paid / payable and non-issue of insurance documents.
The complaint will lie with the Insurance Ombudsman under whose territorial jurisdiction the Branch or
Office of the Insurer complained against is located. However, in case of Group Insurance policies, the
complaint may be lodged with the Insurance Ombudsman under whose territorial jurisdiction the place of
residence of the complainant falls.
Any aggrieved individual who has taken an Insurance Policy on personal lines (or if deceased, the legal
heir(s) under such policy) can approach Ombudsman.
Sub Categories
Gender
Experience
Fill this form for more information on Lawyers
Filter
Sub Categories
Gender
Experience
Search
Subscription Expired
Your free trial period has expired
Thank you for signing up for Legaconnect! We hope you have enjoyed the free trial. To continue using Legaconnect, subscribe now to resume your account.
If you have any questions about our plans, feel free to reach out. We'd be happy to assist.