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Frequently Asked Questions
Suit Recovery of Money
You are allowed to bring a quart-sized bag of liquids, aerosols, gels, creams and pastes in your carry-on bag and through the checkpoint. These are limited to travel-sized containers that are 3.4 ounces (100 milliliters) or less per item.
Dealing with lost or damaged luggage can be a major headache because there are few rules, and it is largely left up to the airlines to set their own policies.International flights are also largely subject to the airlines' policies. Although some international law does exist, the compensation is paltry and is based on the weight of your luggage, not the actual value of its contents. Check your airline's policies for lost or damaged luggage, and never pack anything that is extremely valuable or cannot be replaced. Consider shipping and insuring such items instead.
Frequent flyer programs are essentially a contract between you and the airline, and accordingly are subject to the same set of rules as any contract. In practice, however, this means that the airline pretty much dictates the terms and you can either agree and signup or not. This also means that the airline will usually state that they can change the rules of the program at almost any time with limited or no notice. Accordingly, frequent flyer programs are seen more as a bonus than an obligation. Because airlines reserve the right to make changes to their programs, sometimes on short notice, things to look out for .
The Help Desk at the Cargo Complex has been introduced by AAI to facilitate users of cargo terminal in resolving their day to day problems / complaints / grievances expeditiously at the airports. The grievances can be addressed in writing to the In-charge at Air Cargo Complex(s) or Airport Director for prompt action and appropriate reply by AAI therein.
In case undue delay is experienced by any customer, the concerned duty officer (available on round-the-clock), may be contacted for redressal of grievance/complaint. Acknowledgement of written complaint within 2 working days and respond to such communications within 15 working days of its receipt..
In case undue delay is experienced by any customer, the concerned duty officer (available on round-the-clock), may be contacted for redressal of grievance/complaint. Acknowledgement of written complaint within 2 working days and respond to such communications within 15 working days of its receipt..
Refers to the low-density cargo for which the transportation charges are based on cubic dimensions of the shipment rather than upon actual gross weight. The Cubic volume of a consignment is established by applying the greatest length, the greatest width and the greatest height of the consignment or its packages. In such cases the charges are established on the basis that each 6,000 cubic centimeter/366 cubic inches equal one kilogram.